Business Etiquette - Gaining That Extra Edge

Duration: Offered as a 90 minute webinar or 2 days in class

Course Overview

If you’ve ever had an awkward moment where:

  • You aren’t sure which fork to use,
  • You don’t know which side plate is yours,
  • You’ve ever had to make small talk with a Very Important Person and been lost for words…

Then you know just how agonizing such moments can be.

Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make.

This course will help you handle most of those socially difficult moments.

You’ll have an extra edge in areas you may not have given a lot of thought to before.

Learning Objectives

  • Network effectively, including making introductions, shaking hands, and using business cards appropriately
  • Dress appropriately for every business occasion
  • Feel comfortable when dining in business and formal situations
  • Feel more confident about your business communication in every situation
  • Develop that extra edge to establish trust and credibility

Course Outline

  1. Course Overview
  2. Business Etiquette Basics
  3. Test Your Business Etiquette
  4. The Handshake
  5. Business Card Etiquette
  6. The Skill of Making Small Talk
  7. Do You Remember Names?
  8. Making That Great First Impression
    • Dress for Success
    • Dressing the Part
    • Maintaining Your Positive Impression
    • What’s Your Code?
  9. Business Dining
    • Seven Hot Tips
    • Demonstration
    • Other Rules
  10. E-Mail and Telephone Etiquette
    • The Power of the Written Word
    • Note Writing Practice
  11. Personal Action Plan