Giving Effective Feedback

Duration: Offered as a 60 minute webinar or 1 day in class

Course Overview

As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it’s often because of something they have done wrong. This course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting.
This course will help students learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

Learning Objectives

  • Explain why feedback is essential
  • Apply a framework for providing formal or informal feedback
  • Use descriptive language in delivering feedback
  • Describe six characteristics of effective feedback
  • Provide feedback in real situations

Course Outline

1. Course Overview

2. Definitions

  • Food for Thought
  • When Feedback is Needed

3. Speaking Clearly

  • Being Descriptive
  • Staying Neutral

4. Communication Strategies

  • Basic Skills
  • Probing
  • Non-Verbal Messages
  • Interpretation Exercise

5. Characteristics of Effective Feedback

  • Six Characteristics
  • Formal Feedback Framework
  • Informal Feedback Framework
  • State Your Case
  • Pre-Assignment Review

6. Receiving Feedback Graciously

7. Testing the Waters

8. Personal Action Plan