Hiring for Success – Behavioural Interviewing Techniques

Duration: Offered as a 90 minute webinar or 2 days in class

Course Overview

Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This course will give you the skills and tools to hire successful candidates.

Learning Objectives

  • Recognize the costs incurred by an organization when a wrong hiring decision is made
  • Develop a fair and consistent interviewing process for selecting employees
  • Prepare better job advertisements and use a variety of markets
  • Be able to develop a job analysis and position profile
  • Use traditional, behavioural, achievement oriented, holistic, and situational (critical incident) interview questions
  • Enhance communication skills that are essential for a skilled recruiter
  • Effectively interview difficult applicants
  • Check references more effectively
  • Understand the basic employment and human rights laws that can affect the hiring process

Course Outline

1. Course Overview

2. History of the Interviewing Process

3. The Recruitment and Selection Process

4. Factors in the Hiring Process

5. Cost Analysis

6. Job Analysis and Position Profiles

7. Determining the Skills You Need

8. Finding Candidates

9. Advertising Guidelines

  • Five Key Points
  • Ten Tests for Advertising

10. Screening Resumes

  • The Screening Process
  • Developing a Guide

11. Performance Assessments

12. Problems Recruiters Face

13. Interviewing Barriers

14. Non-Verbal Communication

15. Types of Questions

  • Open and Closed Questions
  • Probing Techniques

16. Case Study

17. Traditional vs. Behavioural Interviews

  • Behavioural Interviewing
  • Sample Questions

18. Other Types of Questions

  • Achievement-Oriented and Holistic Questions
  • Making Connections

19. The Critical Incident Technique

20. Listening for Answers

  • Listen Well
  • Committing to Change

21. Difficult Applicants

22. Interview Preparation and Format

23. Other Interview Techniques

24. Scoring Responses

25. Checking References

26. Human Rights

27. Skill Application

28. Pre-Assignment Review

29. Personal Action Plan