Performance Management – Managing Employee Performance

Duration: Offered as a 60 minute webinar or 1 day in class

Course Overview

Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.

Learning Objectives

  • Understand the role of goal setting in performance management
  • Have tools to help your employees set and achieve goals
  • Have a three-phase model that will help you prepare employees for peak performance, activate their inner motivation, and evaluate their skills
  • Have a better knowledge of motivational tools and techniques

Course Outline

1. Course Overview

2. The Shared Management Model

3. Setting Goals

  • Setting Goals with SPIRIT
  • Getting Into It

4. Phase I (Preparation)

  • Overview
  • Choosing the Right Person for the Job
  • Setting Standards
  • Effective Training
  • Coaching 101

5. Phase II (Activation)

  • Overview
  • Motivation

6. Phase III, Part A (Ongoing Evaluation)

  • Overview
  • Characteristics of Effective Feedback
  • Individual Exercise
  • Accepting Criticism

7. Phase III, Part B (Formal Evaluation)

  • Overview
  • Case Study: What Upset John?
  • About Performance Reviews

8. Personal Action Plan